18-Month Warranty for all Product.
Warranty Contact Info:
NTONPOWER provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models.
Products sold by NTONPOWER as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing or contact us at firstname.lastname@example.org with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in NTONPOWER’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, NTONPOWER refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Tessan’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
- Buyer must provide sufficient proof of purchase
- NTONPOWER must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
Valid proof of purchase:
- Order number from online purchases made through NTONPOWER Store
- Sales invoice
- Dated sales receipt from an authorized NTONPOWER reseller that shows a description of the product along with its price