NTONPOWER's return policy illuminates users' rights and obligations with respect to your purchases, including important limitations and exclusions.
If you have any problem about your order, please contact the customer service,
Email:Service@ntonpower.com / Warranty@ntonpower.com
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in NTONPOWER’s warehouse for inspection, the refund process will begin.
To complete your return, we require a receipt or proof of purchase.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds (if applicable)
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, NTONPOWER refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your requests are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of above and you still didn't received your refund, please contact us at email@example.com